Registration and activation of EyeComTec software products

Registration and activation of EyeComTec software products

Registration process

In order to complete the registration process, it’s required to fill in a short form, which contains contact information and reasons to use assistive technologies.

* The registration is not obligatory for private users, however, it’s still recommended.
** The registration is obligatory for any legal entities and commercial customers.

Attention! Free licenses for EyeComTec software products may be issued for customers with a real physical need of assistive technologies of this type (to get more information, please check the "Free license" section of the "License agreement" chapter). The more information is provided about a disease that caused full or partial loss of mobility, the higher the chances of getting approval and receiving a free license for EyeComTec products. All the information received from customers is thoroughly checked by our staff, thus all application forms with no information about the disease of the patient (C1 and C2) will be rejected.

The registration form contains several blocks with various questions:

It’s recommended to fill in all the fields of the form.

Registration verification

After submitting all the information into the registration form and providing all required data, the customer will receive a verification request to the e-mail address that was indicated on the registration form.

Attention! It’s required to confirm this verification request; otherwise the registration process will be stopped.

After completing the verification process, the EyeComTec staff will check the completeness and accuracy of the provided information. After that, the customer will receive a serial number for the required software to the e-mail address that was indicated on the registration form.

Serial number activation and key obtaining

It’s required to activate the received serial number. In order to do that, the user has to follow the following link:

A page with the activation form will be opened. The user has to indicate:

Attention! It’s really important to indicate a correct and working main e-mail address, because all technical support will be provided exclusively to this address. We kindly recommend you to check all the provided information. Mistakes in the e-mail address can be changed only once and such a change will be considered as a hardware change (in order to get more information, please check the "License hardware linking" section).

Attention! In case an expected email from EyeComTec hasn’t arrived within a reasonable period of time (usually up to 48 hours), it is recommended that users check their "Spam" folder, as the email might have been directed there in error.

Attention! Only Latin symbols can be used in order to fill this form in (A...Z, a...z)! All non-Latin symbols will be automatically filtered. E.g. the user has to write "Strasse" instead of "Straße", or "Michele" instead of "Michèle" and so on.

In versions of programs that were published starting from July 2016, the hardware code can be found in the About window, within the Hardware ID section.

Attention! The user has to check the hardware code by launching the program only on the very same computer and hard disk partition where the user is going to launch the program in future. If the user performs the activation on one computer, but wants to work on another, all program copies will work as non-registered applications and won’t be considered as properly licensed software!

After filling in all the fields of the activation form, the user has to press the button to submit the information. A new page with a key code will appear. An email containing this code will also be sent to the e-mail address that was indicated during the registration process. The user has to copy this code and save it to the folder of the program. The name of the key file has to be the same as the name of the main file of the program with the .key extension (e.g. the key for the ECTkeyboard application has to be saved as ECTkeyboard.key).

In versions of programs that were published starting from July 2016, the user has a more convenient way of key adding. The user can just copy the key code (including the following symbols " === "), paste it into a text field of the About window and press OK. The program will automatically save the key file in its folder. After that, the user has to restart the program.

Attention! If there is an old key in the program folder, it’s going to be removed and replaced with the new one. A copy of the old key will be saved as a backup file with the .bak extension. The name of this file will contain the name of the program and the date and time of saving in the YYYYMMDD-HHMMSS format (e.g. ECTkeyboard.key_20160615-130722.bak).

The registration of the user and program activation processes are considered as completed at this stage.

License hardware linking

A free license for a program is valid for 1 year from the moment of activation. The user has the possibility of re-activating the license in case of a hardware or hard disk failure. Such re-activation can be done only once. To do that, the user has to contact the technical support of the EyeComTec Company, indicating the reason of the required license re-activation. The user can also contact technical support in order to change mistakes in the e-mail address that was indicated during the activation of the program, however, in that case the user won’t be able to re-activate the program in case of a hardware failure. In both cases, such requests will be processed by the company’s staff on a first-come first-served basis.

In case the user is trying to activate one serial number on a different computer, an error window is going to be shown.

The EyeComTec Company issues various types of software licenses. Depending on the license type, there can be the following options of the software use: